Privacy Policy



Last revised on: May 21, 2020

This privacy policy (“Policy”) describes how Confirm Mortgage Inc. and its related companies (“Company”) collect, use and share personal information of consumer users of this website,, and websites that redirect to such sites from other domain names (the “Site”). This Policy also applies to any of our other websites that post this Policy. This Policy does not apply to websites that post different statements.


We get information about you in a range of ways.

Information You Give Us. We collect your‎ name, postal address, email address, phone number, fax number, username, password, demographic information (such as your gender and occupation, date of birth, income, employment status, name of employer, marital status, credit score and borrowing information), as well as other information you directly give us on our Site.

You may be asked to voluntarily give your personal information to us when you interact, orally, in writing or by electronic transmission, with us, including when you apply for an account or membership, subscribe to a newsletter, register to receive information, apply or register for, or order, a product or service offered or provided by us. In those circumstances, you can choose not to provide certain requested personal information, but then you might not be able to proceed with your intended interaction or transaction with us or companies associated with us, or otherwise receive the full benefit of the desired product or service. Telephone calls between you and us may be recorded to ensure accuracy and quality assurance, and may be disclosed to third parties to verify that we are compliant with our contractual and other obligations to third parties. You can choose not to have the telephone call recorded, and communicate by writing or electronic transmission.

Information We Get From Others. We may get information about you from other sources. We may add this to information we get from this Site. This information may include, but not be limited to the following information:

Credit Reports: When you apply or register for, order or use certain products or services from us or companies we are associated with, we may obtain, and continue to periodically obtain, your credit score and related information from a credit reporting agency to process or fulfill the transaction, and to update your confidential profile for use us for purposes as set out in this Privacy Policy. Upon your request we will inform you if we have ordered such a report or reports, and will give you the name and address of the credit reporting agency that furnished the report or reports.

You also acknowledge and agree that any lenders, financial institutions, brokers, or other organizations to which we have disclosed your personal information in accordance with this Privacy Policy, may request a credit report for any legitimate purpose associated with your application for credit, extending credit, modifying the terms of your credit agreement, collection on your account, or similar services or products.

Bank Information: When you use the bank account information verification system (“Bank Information Verification System”) from within our Site, we may, in accordance with this Privacy Policy and our Terms of Use, retrieve your bank account information, including your transaction history (but not your bank account log-in credentials) for purposes as set out in this Privacy Policy. We may use the Bank Information Verification System to periodically obtain your updated bank account information in order to update your confidential profile for use as set out in this Privacy Policy. You acknowledge and agree that we may periodically retrieve your bank account information and disclose the bank account information to independent businesses, including our suppliers or service providers, for purposes as set out in this Privacy Policy.

Information Regarding Referred Parties and Transactions. If we refer you to a third party for a proposed transaction, then we may collect from those third parties information regarding the transaction to update your profile for our use as set out in this Privacy Policy. 

Information Automatically Collected. We automatically log information about you and your computer. For example, when visiting our Site, we log your computer operating system type, browser type, device type, browser language, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times, the time and date of your visit, other related and information about your use of and actions on our Site.

Cookies, Etc. We may log information using “cookies.” Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. We may also use other methods such as web beacons, tokens, pixels or tags   This type of information is collected to make the Site more useful to you, prevent or detect fraud, improve our product, service, or customer support or interaction, target marketing and other advertising,  and to tailor the experience with us to meet your special interests and needs. You may choose to decline or disable cookies if your web browser or device permits, but doing so may affect your ability to access or use certain features of our Site.


We use your personal information as follows to:

  • operate, maintain, and improve our sites, products, and services.
  • process and deliver contest entries and rewards.
  • respond to comments and questions and provide customer service and facilitate interactions and transactions with you.
  • send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
  • communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners.
  • link or combine user information with other personal information.
  • protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
  • provide (either directly or through our vendors, customers and other third parties) and deliver products and services customers request.
  • provide you with information (including by email and other electronic messages) regarding our products and services and related products and services offered by other businesses, to the extent permitted by applicable law;
  • protect and enforce our legal rights, interests and remedies and to protect our business, operations and customers or other persons; and
  • assist us to collect, use, disclose and retain your personal information in accordance with this Privacy Policy.

Third-Party Advertising. We may use interest-based advertising services (sometimes called “remarketing” or “retargeting”) provided by third party vendors (such as Google and Facebook) to display advertisements on third party websites and social media sites visited by users of our Site. These third parties may use cookies, pixels or tokens and similar methods to those we describe above and use, to display ads based on the computer’s past access to our Site. You can opt-out of Google’s use of cookies by visiting Google’s Ads Settings. You can also opt out of a remarketing vendor’s use of cookies by visiting the Network Advertising Initiative’s consumer opt-out page. 


We may share personal information as follows:

  • We may share personal information with your express or implied consent. For example, you may let us share personal information with others for their own marketing uses. Those uses will be subject to their privacy policies.
  • We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • We may share personal information for legal, protection, and safety purposes, to:
    • comply with laws or to comply with a subpoena, warrant or court or arbitral order or litigation disclosure obligation.
    • respond to lawful requests and legal processes.
    • protect the rights and property of Confirm Mortgage Inc., our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
    • law enforcement agencies or other independent organizations if we reasonably believe the disclosure is necessary or appropriate in connection with national security, law enforcement or other issues of public importance, or if we reasonably believe the disclosure is necessary or appropriate to protect and enforce our legal rights, interests and remedies or to protect our rights, interests, business, operations or customers or other persons (including to detect and prevent fraud and other illegal activities, enforce any of the terms of use, terms of service or other agreements that govern access to or use of any of our products or services).
    • We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
  • We may share information with those who need it to do work for us, provide you services, or who pay us for such information or for customer referrals. If we refer you or provide your information to an independent business for a proposed transaction such as a loan or other transaction, we may disclose your personal information (including your credit score, bank account information, and related information) to the independent business to facilitate the proposed transaction. We have no control over, or responsibility or liability for, the use, disclosure or retention of your personal information by the independent business, and the use, disclosure and retention of the disclosed information by the independent business is not subject to this Privacy Policy.
  • We may share your personal information with our suppliers and service providers (including fraud prevention services and payment processors) to assist in the provision of information, products and services to you, to provide services to us, and to assist us to use your personal information as set out in this Privacy Policy and as otherwise permitted by applicable law.

We may also share aggregated and/or anonymized data with others for their own uses.

We have no control over, or responsibility or liability for, the use, disclosure or retention of your personal information by the agencies, independent organizations or other persons to whom we disclose the information in the foregoing circumstances, and the use, disclosure and retention of the disclosed information by those agencies, independent organizations or other persons is not subject to this Privacy Policy.


Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.

You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.

You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.

ACCURACY OF YOUR PERSONAL INFORMATION.  By using our Site, you agree that the  personal information that you provide to us is accurate, complete and up to date. You will promptly notify us of any changes to your personal information using the procedures made available to you for that purpose or by contacting our customer service department.

ACCESS TO YOUR PERSONAL INFORMATION.  You may reasonably request access to your personal information collected by us and our use, disclosure and retention of that personal information by submitting a written request to our customer service department using the contact information listed below. Subject to exceptions and limitations prescribed by applicable law, you will be given reasonable access to your personal information and you will be entitled to verify the accuracy and completeness of your personal information and to have the information revised as appropriate. You may be required to pay a reasonable fee for access to your personal information. We reserve the right in our sole discretion to decline to process a request that is unreasonably repetitive, frivolous, vexatious or impracticable, that infringes or jeopardizes the privacy of other persons, or for other reasons permitted by applicable law.

LOCATION, RETENTION AND PROTECTION OF YOUR PERSONAL INFORMATION.  We and our service providers and information recipients may process, store and use your personal information at facilities in various countries, including the United States of America, Canda and one or more countries in Europe or Asia. The personal information protection laws of those other countries might be different from the laws of the jurisdiction in which you reside, and might permit courts, government, law enforcement agencies, regulatory agencies and security authorities to access your personal information without notice. By providing your personal information to us, you consent to the transfer of the personal information to facilities located in other countries and the processing and storage of the personal information at those facilities. We retain your personal information for as long as is reasonably necessary (or a longer period required or permitted by applicable law) to comply with our legal obligations, enforce our rights, and for the purposes set out or referenced in this Privacy Policy. We will delete or dispose of your personal information when we are no longer reasonably required to retain the information for the purposes set out or referenced in this Privacy Policy. We will use reasonably appropriate administrative, physical and technical security and safeguarding measures to help protect the information from unauthorized access, collection, use, disclosure, disposal or similar risks. Nevertheless, security risks cannot be eliminated and we cannot guarantee that your personal information will not be used, disclosed or deleted in ways not otherwise described in this Privacy Policy. We may create and collects non-personal information (information that is not about an identifiable individual), including personal information that has been aggregated or otherwise depersonalized so that the information no longer relates to an identifiable individual. We may use, disclose, transfer and retain non-personal information for any purpose and in any manner whatsoever. If non-personal information is combined with personal information, then we  will treat the combined non-personal information as personal information for the purposes of this Privacy Policy for as long as the non-personal information is combined.

CONTACT INFORMATION. We welcome your comments or questions about this privacy policy. You may also contact us at our address:

Confirm Mortgage Inc.

1 King Street W Suite 4800 – 102
Toronto, Ontario, Canada M5H 1A1

Telephone: +1 855-955-1158


CHANGES TO THIS PRIVACY POLICY. We may change this privacy policy by posting a new version on our Site, which will become effective and shall apply to your personal information as soon as it is so posted. Your continued use of the Site or engagement with us after any change to this Privacy Policy will signify your consent to the collection, use, disclosure and retention of your personal information as set out in the changed Privacy Policy. Accordingly, you should check the “Last Updated” date of this Privacy Policy (at the top of this Privacy Policy) and review any changes since the last version. If we make any changes, we will change the Last Updated date above.

ENGLISH LANGUAGE: You and we have each expressly requested and required that this Privacy Policy and all other related documents be drawn up in the English language. Les parties conviennent et exigent expressement que cette Politique de Confidentialité et tous les documents qui s’y rapportent soient rédigés en anglais. Subject to applicable law, any non-English translation of this Privacy Policy provided by us is for convenience only, and if there is a conflict or inconsistency between the English version and a non-English version then the English version of these Terms of Use will take priority and govern.